Refund policy

Return & Refund Policy

Iron Vellor
Email: support@IronVellor.shop

Returns

At Iron Vellor, we want you to be fully satisfied with your purchase. If you're not completely happy, you may request a return within 30 days of receiving your item.

To be eligible for a return:

The item must be unused, unworn, and in its original condition
All original tags and packaging must be included
Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

Certain items are not eligible for return, including:

Gift cards
Final sale or clearance items
Personal care goods (for hygiene reasons)
Customized or personalized products

Return Process

To initiate a return, please contact us at support@IronVellor.shop with:

Your order number
Reason for return
Photos (if the item is damaged or defective)

Once your request is approved, we will provide return instructions.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method
Processing time: 5–10 business days (depending on your bank or card provider)

Original shipping costs are non-refundable.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your credit card company (it may take some time before your refund is officially posted)
Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at support@IronVellor.shop

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at support@IronVellor.shop.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Include photos so we can resolve the issue quickly.

Chargebacks & Shopify Payments Compliance

By making a purchase with Iron Vellor, you agree to this Return & Refund Policy.

We encourage customers to contact us directly before initiating a chargeback. We are committed to resolving issues quickly and fairly in accordance with Shopify Payments policies.