Shipping policy

Shipping Policy

Iron Vellor
Website: IronVellor.shop
Email: support@IronVellor.shop

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is processed, you will receive a confirmation email with tracking information.

Please note:

  • Orders are not shipped or delivered on weekends or holidays
  • Processing times may be extended during high-demand periods

Shipping Times & Delivery Estimates

Estimated delivery times:

  • United States: 5–10 business days
  • International Shipping: 7–15 business days

Delivery times are estimates and may vary depending on:

  • Location
  • Customs processing
  • Carrier delays

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer:

  • Free shipping on selected products or promotions
  • Discounted shipping rates during special campaigns

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can use this number to monitor your delivery status in real time.

If you do not receive tracking information within 5 business days, please contact us at support@IronVellor.shop

Delays and Issues

Iron Vellor is not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Incorrect or incomplete shipping addresses
  • Natural events or unforeseen circumstances

However, we will do our best to assist you in resolving any delivery issues.

Customs, Duties and Taxes

For international orders:

  • Customers are responsible for any customs fees, import duties, or taxes
  • These charges are determined by your local customs authority and are not controlled by Iron Vellor

Incorrect Address

Please ensure your shipping address is correct at checkout.

If you provide an incorrect or incomplete address:

  • Your order may be delayed or returned
  • Additional shipping fees may apply

Lost or Stolen Packages

Iron Vellor is not responsible for lost or stolen packages confirmed as delivered.

If your package is marked as delivered but not received:

  • Contact your local carrier
  • Check with neighbors or your local post office

If you need assistance, contact us at support@IronVellor.shop

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number
  • Photos of the damaged item and packaging

We will work quickly to resolve the issue.

Contact Information

For any shipping-related questions, please contact:

Iron Vellor Support Team
📧 support@IronVellor.shop